Loading... Please wait...

Shipping + Returns


We want your shopping experience at Autney to be Stellar! We hope you love each item you receive - if not - we're here to help! If you have any questions, please call us at 806.749.0101 Monday-Saturday 10:30-7pm Central Time Zone

 

Returns Policy

Returns must be received unworn, unwashed, and in new condition within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of another card and mailed to your billing address.

Return Address:

1309 University Ave., Lubbock, TX 79401                                                                       


Price Adjustments                                             

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of shipment was within 14 days of the sale offering.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

   

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.